Privacy Policy

Privacy Policy

Effective from: 21st May 2025

Xentum Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy, along with our Terms of Use and any other documents referred to within it, sets out how we collect, use, store, and protect your personal data.

Please read this notice carefully to understand our practices regarding your personal data and how we will treat it.

1. Who We Are

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:

Xentum Limited
Mosswood, Seven Sisters, Knutsford, WA16 8TH.

Email: admin@xentum.co.uk

2. Information We Collect

We may collect and process the following types of information:

• Information you provide directly, such as completing forms on our website or corresponding with us via email or phone.
• Details of services you register for or courses you enrol in.
• Records of correspondence if you contact us.
• Survey responses (optional).
• Technical data, including IP address, browser type/version, time zone setting, browser plug-in types, and operating system.
• Usage data, such as how you use our website, which pages you visit, and for how long.

3. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

• Consent (e.g. for marketing purposes)
• Performance of a contract (e.g. providing you with financial advice or planning services)
• Legal obligation (e.g. compliance with tax or regulatory requirements)
• Legitimate interests (e.g. improving our services or managing our business operations)

4. How We Use Your Information

We may use your information to:

• Provide you with information, products or services you request
• Carry out contractual obligations
• Respond to your enquiries
• Notify you of changes to our services
• Improve our website, services and client experience
• Deliver marketing communications (where you have consented)

We do not sell your personal data or share it with third parties for their own direct marketing purposes.

5. Cookies and Tracking

Our website uses cookies and web beacons to collect information about how visitors use our site.

• Cookies help us deliver a better experience and improve our services.
• You can control or disable cookies via your browser settings.
• We use Google Analytics for anonymous tracking of website usage. You can opt out here.

We provide cookie consent via a banner when you visit our site for the first time. Non-essential cookies will only be activated with your consent.

6. International Data Transfers

We may transfer your personal data outside the UK. Where we do so, we ensure appropriate safeguards are in place, such as:

• An adequacy decision by the UK Government
• Standard Contractual Clauses (SCCs)
• Binding corporate rules or other lawful mechanisms

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting or regulatory obligations.

Our standard retention periods are available upon request. We do not retain special category or high-risk data unless required to do so by law.

8. Your Data Rights

You have the following rights under the UK GDPR:

• Right to be informed about how your data is used
• Right of access to a copy of your personal data
• Right to rectification of inaccurate data
• Right to erasure (in certain circumstances)
• Right to restrict processing
• Right to data portability
• Right to object to processing, particularly for direct marketing
• Rights related to automated decision-making and profiling

To exercise these rights, contact us at: admin@xentum.co.uk

We will respond within 30 days. If your request is complex or voluminous, we may extend this period and will inform you accordingly.

9. Data Security

We take appropriate technical and organisational measures to secure your data:

• Encrypted systems and secure servers
• Access controls and password protection
• Staff training in data protection

However, please note that data transmission over the internet is not completely secure. We cannot guarantee the security of data sent to our site and any transmission is at your own risk.

10. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we do not accept any responsibility or liability for these policies.

11. Marketing Preferences

You have the right to opt out of marketing communications at any time by:

• Clicking ‘unsubscribe’ in any email
• Contacting us at admin@xentum.co.uk

We will never send you marketing communications without your consent.

12. Making a Complaint

If you are unhappy with how we’ve handled your data, please contact us in the first instance.

If you remain dissatisfied, you have the right to complain to:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email.

14. Contact Us

For questions, concerns or to exercise your rights, please contact:

Xentum Limited
Email: admin@xentum.co.uk