We’re hiring: Could you be our next Client Support Administrator?

We are currently seeking a full-time Client Support Administrator.  There is flexibility between working from our office based in Knutsford, Cheshire, and from home.

This is a great opportunity to join a company with a unique, warm culture where our staff are truly valued.  We all work together as a team from directors through to our front-of-house staff.

Your role will be split into two parts: firstly, supporting the Chief Executive with his diary management for approximately two days a week and working with the admin team to organise client meetings and interactions.

Duties include:

• Acting as the first point of contact: dealing with correspondence and phone calls for the Chief Executive
• Supporting and dealing with existing client enquiries
• Managing the Chief Executive’s diary and organising meetings and appointments
• Maintaining existing client review communications
• Supporting financial planners in the management of their diaries and clients
• Booking and arranging travel, transport, and accommodation
• Preparing papers for meetings and relevant documentation
• Typing, compiling, and preparing reports, presentations, and correspondence
• Managing databases and filing systems
• Undertaking personal administration for the Chief Executive

Required skills:

• Previous office-based experience in a financial services or customer service role
• Good oral and written communication skills
• Organisational skills and the ability to multitask
• The ability to be proactive and take the initiative
• Tact and diplomacy
• Ability to manage own workload
• Excellent attention to detail
• Strong telephone communication skills
• Willingness to undertake other duties to support the team and business from time to time

Work Location:

Home or Xentum Limited, Moss Wood, Seven Sisters Lane, Knutsford, WA16 0ER.

Salary range:

£20,000 to £24,000

Benefits:

• 21 days’ holiday + bank holidays (rising to a maximum of 30 days)
• 34 hours per week with reduced working time in the summer to support family life
• Company pension (5% employer contribution)
• Access to optional company benefits
• Flexible working plans. Home/ office your choice and flexible hours of work
• Death in Service (4x salary)
• Summertime work hours 9am to 4pm
• Office closed between Christmas and New Year’s

If you feel this is the right role for you, please email your CV and cover letter to admin@xentum.co.uk